If you are unable to attend the event and would like to file a claim, please make sure to take the following steps to ensure that your claim is processed as quickly as possible.
1. Get Treatment! (If necessary)
If you are unable to attend the event due to serious injury or illness of you or a family member, the first thing you should do is seek medical treatment.
2. Let us know what’s going on.
If you need to file a claim because you are unable to attend the event, notify us as soon as possible by emailing firstname.lastname@example.org. Please include your policy number, the name of the covered registrant, and the reason they are unable to attend.
(You must provide written notice within 20 days of when the reason you can not attend occurs for your claim to be valid.)
3. Complete the claim form.
Upon receiving written notice that you are unable to attend the event, we’ll provide you with a claim form for you to complete. Your claim cannot be processed until all of the relevant documents in the form have been completed and returned to email@example.com.
(You must provide the completed claim forms within 90 days of when the reason you can not attend occurs for your claim to be valid.)
4. Keep an eye out for updates.
We’ll send your completed claim form and policy information to our claims administrator, Crawford and Company, to be processed. They will reach out with any questions about your claim.
Once your claim has been approved, a payment will be issued to you within 2-5 business days.
To talk to someone on the Buddy team about your claim, you can start a chat here, email us at firstname.lastname@example.org, or call us at 833-462-8339.